Booking & Deposits

A 50% deposit is required at the time of booking to reserve your appointment. Your deposit will be applied toward your remaining service balance, which is due at the time of your appointment.

Appointments are not considered reserved until the required deposit has been received.

Cancellations & Rescheduling

Life happens! If you need to cancel or reschedule, please provide at least 48 hours' notice.

Appointments canceled or rescheduled with less than 48 hours' notice will result in the loss of your deposit. A new deposit will be required to book another appointment.

No-Shows

Clients who do not arrive for their appointment and have not contacted The Glow Nook will forfeit their deposit.

A new deposit will be required before another appointment can be scheduled. Repeated no-shows may require full prepayment for future appointments.

Late Arrivals

Please arrive on time so you can enjoy your full appointment. A 10-minute grace period is allowed for late arrivals.

If you arrive more than 10 minutes late, your service may need to be shortened or rescheduled depending on the time remaining and whether the service can still be completed safely and properly. The full scheduled service price will still apply if your service is shortened.

If there is not enough time to complete your service and the appointment must be rescheduled, it will be considered a late cancellation and your 50% deposit will be forfeited. A new deposit will be required to rebook.

Illness

If you are feeling unwell, experiencing a contagious illness, or have symptoms that could affect the safety of your service, please contact The Glow Nook as soon as possible to reschedule.

Certain services may also need to be postponed due to active skin conditions, recent procedures, medications or other contraindications.

Health Information & Contraindications

Please complete all required intake and consent forms accurately and notify your esthetician of any relevant allergies, sensitivities, medications, pregnancy, recent procedures, medical conditions or changes to your health before your service.

The Glow Nook reserves the right to modify, postpone or decline a treatment when necessary for client safety or when a contraindication is present.

Children & Guests

To maintain a quiet, relaxing environment and allow your esthetician to focus fully on your service, please arrive to your appointment without children or additional guests unless otherwise arranged in advance.

Guests participating in a scheduled service together, such as a Bestie Tan, are always welcome.

Payments & Gratuity

The remaining balance is due at the time of service. Accepted payment methods are displayed during booking/checkout.

Gratuity is never required, but always appreciated.

Service Results

Every client is different, and individual results may vary based on skin, lifestyle, preparation, aftercare and other factors.

Following all recommended preparation and aftercare instructions helps support the best possible outcome. Specific results or duration of results cannot be guaranteed.

Retail Products

Due to the personal nature of skincare and body products, opened or used products are final sale.

If you receive a defective or damaged product, please contact The Glow Nook as soon as possible so we can help.

For unopened products, I would only add a return window here if you actually want to allow returns. You don't need to promise them.

Memberships, Packages & Gift Cards

Memberships and packages are subject to the terms provided at the time of purchase, including any applicable commitment periods, expiration dates or usage limitations.

Gift cards and gift certificates may be applied toward eligible services and are not redeemable for cash, except where required by law.

Refunds

Completed services are non-refundable.

If you have a concern about your service or results, please contact The Glow Nook as soon as possible. We want the opportunity to understand your concern and determine whether an appropriate adjustment or solution is available.

Photos & Content

Photos or videos will not be required as part of a standard appointment unless specifically disclosed and consented to.

Clients participating in designated Content Sessions will be provided separate photo/video release terms before filming.

Respectful Environment

The Glow Nook is committed to providing a comfortable and respectful environment. Inappropriate, threatening, discriminatory or unsafe behavior will not be tolerated and may result in termination of the appointment and restriction from future bookings.

Spray Tan Policies

Sunburn & Skin Conditions

Spray tans cannot be performed over active sunburn, peeling, open wounds or otherwise compromised skin. Please wait until your skin is completely healed before booking (typically around 3–4 weeks after a sunburn, depending on severity). Your appointment may be rescheduled if your skin is not suitable for safe application.

Spray Tan Results

Spray tan development and longevity vary based on your skin, preparation, rinse time, products, lifestyle and aftercare. Clients are responsible for following all provided prep and aftercare instructions. Specific results or longevity cannot be guaranteed.

Spray Tan Adjustments

If you have concerns with the development of your spray tan, please contact The Glow Nook within 24 hours of your first rinse and include clear photos of the area of concern.

If an application-related adjustment is appropriate, we will work with you to determine the best solution. Results affected by improper preparation, incorrect rinse time, water exposure, sweating, products or failure to follow aftercare instructions may not qualify for a complimentary adjustment.

Group & Party Appointments

Group spray tans are available for 3+ guests and must be requested in advance. Limited mobile appointments are available for groups of 4+, with pricing based on group size and location.

A 50% deposit based on the confirmed guest count is required to reserve your appointment, with the remaining balance due at the time of service. At least 72 hours’ notice is required for cancellations, rescheduling, or reductions in guest count. Changes made within 72 hours will not reduce the originally reserved total or deposit, and cancellations or rescheduling will result in forfeiture of the deposit. Additional guests are subject to availability.

The person booking will serve as the primary contact and is responsible for sharing prep and aftercare instructions with the group. Each guest must complete required intake and consent forms before their service.

For mobile appointments, the location must be approved in advance and have an appropriate space for setup.

Content Sessions

Content sessions are discounted appointments offered in exchange for agreed-upon photo and/or video content. A signed photo/video release is required before filming. Content sessions are limited to one per client per calendar month unless otherwise invited, and applying does not guarantee selection.

The service, rate and intended filming will be disclosed before the appointment is confirmed. If a client chooses not to participate in the agreed-upon filming, the content-session discount may no longer apply.